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FAQ

Here are some frequently asked questions by our clients.

Pre-qualification requirements

Please have the following details available for upload when you complete your signup form.

1. Registered US business name and Tax ID ( EIN )

2. US Bank account

3. SSN, ITIN or a Merchant on Record (MOR) applicant

4. Website OR Social Media Marketing OR  Pamphlet OR Flyer OR Business Card

5. Bank reference letter(For new accounts) OR 3 months bank statement OR 3 months processing statements

6. Photos of existing stock (if available) OR photos of warehouse stock OR photos of products being sold

7. Voided Check



Would there be any downtime if we switch to ARKPAY?

There is NO downtime. We will setup your new upgraded payment solution alongside your old system, and when it is ready, it's as simple is plugging in a power adapter. We ensure that this upgrade to our new and advanced payment solution would now cost you any loss in sales. Our systems are Plug&Play&Pay systems. Configured directly out of the work on the first try. 

If your setup is more complicated, we can schedule a technician, either virtual or in person, to assist our clients in a successful upgrade.

Would it cost me upfront to upgrade to ARKPAY?

NO. At ARKPAY, there is NO upfront cost for any of our solutions and upgrades. For upgrades or new setup that does not require equipment, there are no setup or installation fees if you do not require technical support from our experiences staff. For installations that require special equipment, the upgrade cost or fees are deducted from the monthly sales, based on the contract that was signed. In certain situations, equipment might be given free based on contract length, so there would be no costs associated with the upgrade. Please read your contract carefully or discuss with your sales agent if you qualify for free equipment upgrades. 

How long does it take to do the upgrade to ARKPAY?

From signup to setup can take anywhere between 3 working days to 14 working days. It all depends on the type of business you have. 

Do you accept international Customers?

As long as you have a registered company in USA, we can accept your applications. As a non-US citizen, you would need a ITIN (Individual Taxpayers Identification Number) or a US citizen willing to act as a Merchant on Record for your business. 

What is a Merchant of Record?

A Merchant of Record (MoR) is a legal entity that sells goods or services to customers and handles payments and related liabilities, such as sales tax, refunds, and chargebacks. Businesses can either choose to be their own MoR or partner with an MoR service provider that takes care of the payment and compliance aspects for them.

Do you need a Merchant on Record (MOR) ?

We can help you with finding a suitable Merchant on Record. It is a simple and quick process.

What is an ITIN?

An Individual Taxpayer Identification Number (ITIN) is a tax processing number issued by the Internal Revenue Service. The IRS issues ITINs to individuals who are required to have a U.S. taxpayer identification number but who do not have, and are not eligible to obtain, a Social Security number (SSN) from the Social Security Administration (SSA).

Do you need an ITIN?

We can help you with finding a suitable Merchant on Record. It is a simple and quick process.

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